Initial Disclosure
The Financial Conduct Authority is the independent regulator of financial services. The Financial Conduct Authority require us to provide you with a document called an ‘Initial Disclosure Document’. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint
We will provide you with either comparable details of companies most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements, we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information.
As a Financial Conduct Authority regulated credit broker, we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products/services.
We do not charge fees for our broker related services. We are a commission and fee based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with us. These commissions may be variable or pre-set dependent onthe product and the volume that we place with the chosen supplier. The commission we earn does not influence our decision on who we introduce you to. The amount of commission received will be reflected in the amount you pay.
We may, however, charge a cancellation fee, up to the value of the initial rental + VAT for services already provided. (The cancellation fee will be payable upon receipt of our invoice within our payment terms).
Gofor Finance Ltd is a credit broker and not a funder, authorised and regulated by the Financial Conduct Authority. Our firms reference number is 668885. You can verify this on the Financial Conduct Authority website: https://www.fca.org.uk/firms/financial-services-register or by contacting them on 0300 500 8082.
Other services we offer are not regulated by the Financial Conduct Authority however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.
Commission disclosure
The Financial Conduct Authority expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and if the customer asks, the amount of that commission. The Financial Conduct Authority has made it clear that “commission” means any financial consideration.
If you would like Gofor to disclose any potential commission please make your request by email to info@gofor.co.uk or by telephone: 0345 299 0450 or in writing to our office address at Lochside House, 3 Lochside Way, Edinburgh, EH12 9DT
Complaints
We aim to provide an excellent level of service to our customers but are aware from time to time things can go wrong. If you have a complaint you can either telephone us on 0345 299 0450 or email us at info@gofor.co.uk or put your complaint in writing to our office address at Lochside House, 3 Lochside Way, Edinburgh, EH12 9DT. A copy of our complaints policy is available on request.
In the unlikely event that a complaint remains unresolved after 8 weeks from the date it was made, you may be able to refer it to the Financial Ombudsman Service (FOS), dependent upon the nature of your complaint. The FOS provides a mechanism for resolving disputes which is a simple, informal and accessible alternative to the courts.
Their address is: The Financial Ombudsman Service (FOS), Exchange Tower, London, E14 9SR.
Email: complaint.info@financial-ombudsman.org.uk.
Tel: 0800 023 4567 (free), or 0300 123 9123 (costs no more than calls to 01 and 02 numbers).